Terms & Conditions

1. About us

This website is operated by Meetings Registration Solutions Ltd, a private limited company registered in England and Wales under company number 17362694, registered office 128 City Road, London, EC1V 2NX, United Kingdom. Our service email address is info@meetingsregistrationsolutions.com.

2. Using this website

The website is provided for information about our services. Nothing on it is an offer capable of acceptance, a quotation, or a payment request. There is no checkout or payment facility on this website, and browsing it or sending an enquiry creates no obligation to pay anything.

You agree not to misuse the site, attempt to gain unauthorised access to it, or submit content that is unlawful or that you have no right to share with us. Content on the site is owned by us or our licensors and may not be reproduced commercially without permission.

3. What we provide

We provide administrative services: registration administration, attendee communications, records and data handling, and operational support, as described on our Services page. We are not an event organiser, ticket seller, travel provider or agent for any venue or host, and we do not provide legal, immigration, financial or other regulated advice.

4. How a contract is formed

• You contact us with an enquiry.
• We discuss the requirement with you by email or telephone.
• We send you a written statement of the scope of work, the period covered and our professional service fee.
• A contract is formed when you accept that written scope and fee. Only then does chargeable work begin.

Any change to the scope must be agreed in writing before we carry it out, and will be quoted separately if it affects the fee.

5. Fees and invoicing

Our fee is for our own professional services only. After you have accepted a scope and fee, we may issue an invoice through Stripe for that fee. Unless your written agreement states otherwise, invoices are payable within 14 days of the invoice date.

We do not sell or resell third-party goods, admissions or travel, and we do not collect, hold, pool or remit funds on behalf of any other organisation. Amounts owed to third parties are paid by you directly to them. Full details are on our Payments & Fees page.

Where an undisputed invoice remains unpaid after its due date, we may suspend further work on notice to you and may charge statutory interest on late payment where we are entitled to do so.

6. Your responsibilities

• Provide accurate, complete information and supporting documents in reasonable time.
• Tell us promptly if any information you have given us changes or proves to be incorrect.
• Ensure you have the right to share with us any personal data relating to other individuals, and that those individuals have been told how it will be used.
• Nominate a contact who can give instructions and approve variations to scope.

We rely on the information you supply. We are not responsible for outcomes caused by information that was inaccurate, incomplete or provided too late for the deadline concerned.

7. Standard of service and limits

We will provide our services with reasonable care and skill and in accordance with the agreed scope. Decisions taken by third parties — including whether a registration is accepted — are outside our control, and we do not guarantee any particular outcome, acceptance, approval or timescale set by another party.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. Subject to that, and to the extent permitted by law, our total liability arising out of an engagement is limited to the fees paid by you for that engagement, and we are not liable for loss of profit, loss of opportunity or indirect or consequential loss. Where you contract with us as a consumer, your statutory rights are unaffected.

8. Cancellation and refunds

Cancellation, refund assessment and the payment dispute process are set out in our Refunds & Cancellations policy, which forms part of these terms.

9. Confidentiality and data protection

Each party will keep the other’s non-public information confidential and use it only for the purposes of the engagement. Our handling of personal data, including roles as controller or processor, is described in our Privacy Policy.

10. Ending an engagement

Either party may end an engagement by written notice. You pay for work properly performed up to that point; any balance paid in advance for work not performed is refunded. We may decline or end an engagement where instructions fall outside our services or would require us to misdescribe the nature of our services.

11. Changes to these terms

We may update these terms as our services develop. The version in force when your scope was agreed governs that engagement. Website terms apply in the form published at the time of your visit.

12. Governing law

These terms and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer resident elsewhere in the UK, you may bring proceedings in the courts of your home jurisdiction.

13. Contact

Questions about these terms, or about an engagement, should be sent to info@meetingsregistrationsolutions.com.