Invoice FAQ

Questions about invoices and payment

A plain-English summary of how billing works with us. If your question is not answered here, email us and we will answer it directly.

The short version: no payments or checkout on this website; discussion and written fee agreement first; an invoice afterwards for our own professional service fee only; and one contact address for anything invoice-related.

Can I pay for a service on this website?: No. There is no checkout, shopping cart, card form or payment button anywhere on this website, and nothing you do here creates a charge. All fee discussions happen by email or telephone first.
How does an engagement start?: You contact us with an outline of your requirement. We respond to understand the work, then confirm in writing what we will do, over what period, and what our professional service fee will be. Work begins only once you accept that written scope and fee.
When would I receive an invoice?: Only after the scope and fee have been agreed. At that point we may issue an invoice through Stripe for our own service fee. You will never receive an invoice from us out of the blue for work you did not agree.
What exactly does the invoice cover?: Solely the professional service fee of Meetings Registration Solutions Ltd for administrative work we carry out ourselves — registration administration, attendee communications, records and data handling, or operational support, as set out in the agreed scope. The invoice describes the services and carries a unique reference.
Do you collect money for organisers, venues or other third parties?: No. We do not sell or resell third-party goods or admissions, do not act as a collecting agent, do not hold client money, and do not remit funds onwards. Any amount owed to a third party is paid by you directly to that party.
How are card details handled?: Invoice payments are made on Stripe’s secure payment page. Card details are entered with Stripe and processed by Stripe. We do not receive, view or store full card numbers, and we never request card details by email, telephone or through this website.
What if the invoice amount or details look wrong?: Contact us before doing anything else. Email info@meetingsregistrationsolutions.com with the invoice number, the name it was issued to and a description of the issue. We aim to acknowledge within two UK working days and respond substantively within ten. If an amount was charged in error we correct it and refund where appropriate.
Can I still use my bank's or card issuer's dispute process?: Yes. Contacting us first is usually the fastest route to a resolution, but it does not limit any right you have under your agreement with us, under applicable law, or under your payment provider’s own dispute procedures.
How do I request a refund or cancel work in progress?: Email us with your invoice reference and what you would like to happen. Our Refunds & Cancellations page explains how requests are assessed and what happens to work already performed.
How do I verify that a message really came from you?: Our only service email address is info@meetingsregistrationsolutions.com. If you receive a payment request you were not expecting, or one that references a scope you never agreed, do not act on it — forward it to us at that address and we will confirm whether it is genuine.

Still need help?

Email info@meetingsregistrationsolutions.com with your invoice reference, or read the full Payments & Fees page.